Essential Shopping Guide

At Essential Shopping Guide, we are committed to ensuring a seamless and positive shopping experience for all our customers. If you are not fully satisfied with your purchase, we have designed this return and refund policy to make the process as hassle-free as possible. Please take a moment to read through the details below. 

1. Return Policy

We want you to be completely happy with your purchase. If you need to return an item, you have 30 days from the date of purchase to do so. To be eligible for a return, please ensure the following conditions are met:

• The item must be unused and in its original condition, with all tags, labels, and packaging intact.
• The product should be returned in the same condition in which it was received, without signs of wear, use, or damage.
• A proof of purchase (order number or receipt) must be provided to process your return.

Exceptions: There are a few items that we cannot accept returns for, including:

• Perishable goods such as food, flowers, or any items with an expiration date.
• Custom or personalized products that were made to your specifications.
• Health and hygiene products, including personal care items (such as beauty products, grooming accessories, etc.) due to sanitary concerns.

If your product meets the return criteria, simply reach out to our customer service team at customer.service@essentialshoppingguide.com to request return instructions.

2. Refund Policy

Once your returned item is received and processed, we will issue a refund to the original payment method used during the purchase. Refunds may take up to 7 business days to appear in your account, depending on your payment provider.

Refund Conditions:

• If you return an item due to a defect, damage, or an error on our part (wrong item, incorrect size, etc.), you will receive a full refund, including the cost of return shipping.
• If you are returning an item for personal reasons (e.g., changing your mind, wrong size, or wrong color), the original shipping costs are non-refundable. You will be responsible for the return shipping fees.

Processing Time: Please note that it may take up to 7 business days for us to process your return once the item has been received. You will be notified when your return has been processed, and the refund has been issued.

3. Exchange Policy

If you would like to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the replacement item. Exchanges are subject to product availability.

Unfortunately, we do not offer direct exchanges. We recommend returning the unwanted item for a refund and purchasing the desired product through a new order.

4. How to Return an Item

To begin the return process, follow these steps:

1. Contact our customer support team at contact@essentialshoppingguide.com with your order number, the item(s) you wish to return, and the reason for your return. This will help us assist you more efficiently.
2. Prepare your item for return: Make sure the item is in its original condition, with all tags and packaging, and is ready to be shipped back. If the item requires a return label, we will send you one via email.
3. Ship the item: Use the return label provided to send the item back to us. Please note that the return shipping costs are your responsibility unless the return is due to an error on our part.
4. Refund or replacement: Once the item is received and inspected, we will either issue a refund or process your exchange as per your preference.

5. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect (wrong size, color, or defective), please contact us within 7 days of delivery. We will make every effort to correct the issue by providing a replacement or a full refund, including return shipping costs.

Steps to follow for damaged or incorrect items:

1. Contact our customer service team at contact@essentialshoppingguide.com immediately.
2. Provide us with photos of the damage or incorrect item so we can verify the issue.
3. We will arrange for a return shipping label and provide instructions on how to send the item back.
4. Once received, we will either send a replacement or process a full refund, including all shipping fees.

6. Final Sale and Special Offers

Certain items, such as sale or clearance items, may be marked as Final Sale. These products cannot be returned or refunded unless defective or damaged during transit. Be sure to check product details before making a purchase.

7. How to Contact Us

If you have any questions or need assistance with your return, exchange, or refund, please don’t hesitate to contact our customer support team:

Email: contact@essentialshoppingguide.com

Phone: +1 (360) 923-5910